Frequently asked questions
Here are the answers to some common questions about the GOGG.
If you cannot find the answer to your question below please email firstname.lastname@example.org
1. Will I receive my plate in the mail?
If you paid for Race Plate Postage when you completed your entry it will be posted out to you on or before Friday 8 February 2019. If you do not pay for postage or enter after this date, race plates will be available for collection at Race Registration on Friday 22 February, and Saturday 23th February 2019. Cut-off to pay for plate postage is 8:00am, Thursday 7 February.
If you did not pay for postage but would like your plate posted, please email email@example.com to arrange for postage.
Please note this will be an additional cost of $10 per person.
2. What happens at registration?
You will collect your seat post sticker for the GOGG events/ MTB plate with timing chip, along with any merchandise you may have ordered from the Merchandise Store. You do not need to bring anything - just a smile :)
3. Can I swap my entry between the different races - say from the 97km to 49km or vice versa?
Yes – as long as we have not reached our field capacity we are happy to arrange this swap prior to the event. Please email firstname.lastname@example.org prior to 12pm (AEDT) on Thursday 21 February
Please note: swapping from 97km to 49km, the difference in entry fee will not be refunded. Swapping from 49km to 97km you will be required to pay the difference in entry fee. Any changes at race registration incur an additional $10 fee.
4. Can I order event merchandise?
Yes – you can order merchandise when you complete your entry online. If you missed this in the entry process, please refer to the Merchandise page or the tab on the left hand side.
5. Am I able to pull out of the event and get a refund?
Yes – if you email email@example.com prior to 17:00 (AEDT), Sunday 10 February 2019 you are eligible to receive your entry fee refunded minus a 20% admin fee (min $10 and max of $40) OR we can arrange a Rapid Ascent credit minus a 15% (min $10 and max of $40) administration fee.
After this cut-off, we will not be issuing refunds or credits.
6. Are you allowed to receive external help?
Mechanical assistance can only be received by other riders or the designated event mechanic.
Competitors in the GOGG events only receive external support from support crew in the time-out zones between the timing mats.
Any riders seen to be receiving any external support outside of this designated area will be given a 30 minute penalty - this includes collecting water bottles or other hydration or nutrition from spectators as well as items that have been ‘pre-placed’ on the course for collection during the race. This will be strongly enforced in 2018.
7. Will there be hydration available on the course?
GOGG races: Yes, there will be water points and a time-out zone with coffee, cakes and other supplies on each race course - pack some spare change.
8. My family is coming along, are they able to help out on the day?
Yes – we appreciate all of the help we can get and volunteering is a great way to be involved. Check out the Volunteers page for more information.
9. I was too late in getting accommodation at the Forrest Caravan Park, what should I do?
We suggest calling the Apollo Bay and Colac Visitor Information Centres. They will be able to assist with any accommodation available in the area.
Apollo Day Visitor Information Centre – 03 5237 6529
Colac Visitor Information Centre – 03 5231 3730.
10. Can I camp at the event expo area?
No – We do not allow camping at the event expo area. Please call the Visitor Information Centres listed above for further information.
11. Is there any compulsory equipment I need to take?
GOGG races: There is no compulsory equipment required to be carried.
For more information on mandatory and recommended gear check out the Equipment and Safety page.
12. What is the Fire Safety and Extreme Weather policy?
Click here for more information on Fire Safety procedures.
13. Where are the results for this event?
Results can be viewed on the Results page of this website.
14. How can I view the photos from the event?
All images can be viewed at www.supersportimages.com
15. I would like to purchase a Rapid Ascent gift voucher?
You can purchase gift vouchers via the Merchandise Store.
16. What date are the categories for this event determined on?
Age categories will be determined by your age on Sunday 24 February 2019.
17. Where can I park?
Parking is available in the pony club next door to the event expo. Entry is by gold coin donation $3.